There are many different ways you can contact the surgery
If you are registered to the NHS App or Patient Access, you can book an appointment online using these services.
Alternatively, you can call the Surgery to book an appointment.
Using the online systems for appointments allows the phone lines to be freed up for more urgent appointment enquiries, so if you’re booking a routine appointment please consider using one of our online systems before telephoning the Surgery.
Appointments.
Booking an appointment at Knightwick Surgery.
How to book an appointment.
All consultations are by appointment only at Knightwick Surgery , so please plan ahead and book in advance as much as you can. We offer GP appointments up to 4 weeks in advance.
Booking via Phone
Many of our appointments are booked via phonecall. If you’d like to book an appointment, please click the button above or call us on 01886 821697. Usually, the Reception team will ask some questions on behalf of the GP before booking you an appointment, as it may be more appropriate for them to refer you to a different service, such as urgent care or A&E. This is all based off the GPs advice, so please be patient with our Reception team!
We also offer telephone consultations if you require a same-day consultation from a GP or Practice Nurse. This is usually for general medical advice where your problem may be resolved by getting guidance from a trusted source. These calls would happen on the same day on the number that you provide.
Booking Online
We have the option for patients to book consultations online - simply click the Online Consultation button above to book an appointment for a consultation.
Urgent Appointments
We reserve a number of appointments each day for urgent cases. If you need to see a doctor urgently, please call us as soon as we open at 8:00am and advise the Receptionist at the time of booking. Please ensure that you only request an urgent appointment for treatment of conditions requiring immediate consultation.
Home Visits and Telephone Advice.
Home Visits
Home visits are available for patients who are either housebound or unable to visit the Surgery due to illness. All home visits will be organised by a clinician, with more serious or urgent visits taking priority. If possible, please call the Surgery before 10:00am if you require a home visit, to give the clinician time to plan the visits.
Telephone Advice
Telephone advice is accessible by contacting our Reception on 01886 821279 and asking for telephone advice from a GP or Practice Nurse, after which someone will be in touch to give you advice over the phone.
Cancellations.
Please always let us know if you don’t wish to take up your appointment. Even if it is at the last minute, we can always fill it. We understand that you may now feel better or something else has cropped up and we are happy to rearrange… But please tell us!
You can cancel by calling 01886 821697 or by logging in to your preferred online service (such as the NHS App). Please click the relevant button below to cancel your appointment.
Please note that we do record all incidences of not turning up, and we will be in touch if you miss an appointment. We do reserve the right to ask you to leave the practice list if you won’t help us to help you by keeping to your appointments - as missed appointments cost the NHS money and make it harder for the rest of our local community to access appointments with us.
Enhanced Access appointments.
For evenings and weekends.
In addition to our normal opening hours and our extended surgery opening times, patients can also book an appointment to see a local clinician in the evenings or on Saturday and Sunday at locations across South Worcestershire.
GP practices are working together to provide Improved Access appointments to our patients. This means that your Improved Access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments may be by telephone only.
These appointments are pre-bookable by contacting the surgery during our opening times – when calling please ask for an Improved Access appointment and our receptionists will be able to help you.
Need help urgently?
Patients with urgent requirements will always be seen on the same day—but if you have an emergency you don’t think is appropriate for us, or we are closed, you should call the following numbers:
999
Patients with very serious or life-threatening health conditions, such as chest pain, severe bleeding or loss of consciousness, should phone 999 without delay.
NHS 111
Patients who are unsure whether to visit A&E for their condition, or have an urgent medical need outside of our opening hours, should call NHS 111.