Frequently Asked Questions.

How do I arrange a home visit?

Home visits take the doctors a great deal more time than surgery consultations and sometimes full examinations and tests cannot be done in the home. If, however, you need the doctor to visit you at home, please telephone 01886 821279 before 10am when possible, and give the receptionist your details.

Please help us by coming to the Surgery whenever possible. We do understand that some patients may not have easy access to transport, but this is not in itself a valid reason to request a home visit.

How do I obtain a test result?

All patients’ records on paper or held on the computer are confidential. In order to maintain this confidentiality, laboratory and x-ray results will only be given to patients themselves, or parents of minors if appropriate, when satisfactory identification has been obtained by the receptionist.

Please contact us on (01886) 821279 or 821697. Please call after 2pm Tuesday - Friday to enquire about your test results as results.

When you come for a test you will be advised how long it will be before the results will be available.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.

How do I obtain a medical certificate?

If you are absent from work due to Coronavirus please follow the link below to obtain a self-certificate. Coronavirus Self-certificate

If you have a medical condition which makes you extremely vulnerable to Coronavirus you can register and tell the government whether you need support.

You may have received a letter from the NHS telling you that you’re clinically extremely vulnerable, or been contacted by your GP or hospital clinician.

Follow the link below to find out more
https://www.gov.uk/coronavirus-extremely-vulnerable